Your field techs shouldn't be doing paperwork when they get back to the office
Field service management
ExpandIT Field Service Management connects your field teams, back office, and customers in one platform. Jobs are documented in the field, billed the same day, and visible to everyone who needs to know.
Free assessment
No obligation
Actionable inisghts
sound familiar?
Technicians do the work, then spend an hour writing it up
Job notes on paper. Photos on a phone. Timesheets submitted Friday. By the time the back office has everything, details are missing and billing is delayed.
Invoicing takes weeks because job data arrives late
The work is done. The customer is happy. But the invoice doesn't go out for two weeks because someone needs to compile the job details, check the parts used, and get approval.
Customers call to ask what's happening with their job
Your team can't tell them because the technician hasn't reported back yet. No real-time visibility means your office staff is guessing and your customers are frustrated.
What your team will actually use
One system for everything that matters
Requires Microsoft Dynamics 365 Business Central
Mobile Access
Everything your technician needs in their pocket
Job details, customer history, checklists, photo capture, signature collection, and time tracking. All on a mobile device. All synced in real time.
Why it matters
Techs do the work and the documentation simultaneously. No evening paperwork.
Scheduling
Optimised dispatch and route planning
Assign the right technician to the right job based on skills, location, and availability. Optimise routes to reduce travel time and increase jobs per day.
Why it matters
More jobs completed. Less windshield time. Lower fuel costs.
Customer Portal
Customers book, track, and review their own jobs
Self-service portal where customers submit requests, track technician progress, and review completed work. Transparency builds trust.
Why it matters
Customers stop calling to ask "where's my technician?" because they can see for themselves.
Proof of Work
Digital checklists, photos, and signatures
Standardised checklists ensure quality. Photos document before and after. Digital signatures confirm completion. Every job is fully evidenced.
Why it matters
Disputes drop because every job has photographic proof and customer sign-off.
THE AI advantage
Connected to Business Central and the Microsoft ecosystem
ExpandIT integrates natively with Business Central. Job data flows from the field to finance automatically. Business Central's Copilot assists with scheduling optimisation, and Power BI provides service performance dashboards.
Analytics
Service performance dashboards
Connect to Power BI for visibility into response times, first-time fix rates, resource utilisation, and customer satisfaction. Data-driven service improvement.
Ecosystem
Field to finance in one flow
Job completion, materials used, and time recorded in the field flow directly to Business Central for invoicing. No manual re-entry. No billing delays.
Copilot
AI-assisted scheduling and insights
Business Central's Copilot helps analyse service patterns, optimise technician routes, and identify performance trends across your field operations.
WHY THIS SOLUTION?
Why ExpandIT over standalone FSM tools
Most field service tools require complex integration with your ERP. ExpandIT is natively compatible with Business Central.
Deep ERP integration
Native compatibility with Business Central ensures smooth data flow across finance, operations, and service. No middleware.
Field to invoice in one flow
Job completion triggers invoicing automatically. No manual compilation. No billing delays. Faster cash flow.
Customer self-service
A branded portal where customers book, track, and review jobs. Reduces inbound calls and builds trust through transparency.
Scalable for any team size
From a team of 5 to an enterprise fleet of 500. ExpandIT adapts to your scale and complexity.
50%+
faster billing cycles with field-to-invoice automation
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ExpandIT
30%
reduction in administrative overhead for field teams
Source:
ExpandIT
Real-time
job visibility for back office, management, and customers
Source:
ExpandIT
why your partner matters
We make sure your team actually uses it
We configure ExpandIT for your service model, set up mobile workflows for your technicians, and connect it to your Business Central environment. Your field team and back office work from one system.
Part of our integrated Business Central ecosystem approach
Your service data connects directly to financials, inventory, and CRM.
